Refund policy

Return & Refund Policy

Last Updated: March 16th, 2025 

At LIZAA COLLECTIONS, we want you to love your purchase. If you’re not completely satisfied, we’re here to help!

Returns

• We accept returns within 7 days of the delivery date.

• Items must be unworn, unwashed, and in original condition with tags attached.

• For hygiene reasons, swimwear, lingerie, and accessories are final sale and cannot be returned.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges

• We offer exchanges for size or color within 7 days of delivery.

• If the desired item is unavailable, we will issue a store credit or refund.

Refunds

• Once we receive and inspect your return, we will notify you about the refund status.

• Refunds will be issued to the original payment method within 7 business days after approval.

• Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days with photos of the issue, and we will arrange a replacement or refund.

How to Start a Return

1. Please visit our website at https://lizaa-collections.com/ and go to the Contact Us page to reach our customer support team, provide your order number and reason for return.

2. We will provide return instructions and shipping details.

3. Send your item back within 3-5 days of receiving approval.

For any questions, contact us, we're happy to assist you!